Reservation Terms & Conditions
Once the reservation is made, with both parties agreeing to the price and date, you will have 2 days to pay the deposit, if funds are not received, the reservation will be cancelled.
This deposit can be paid by bank transfer or in cash. Once deposit is paid, all cancellations are subject to a partial refund of 80% of the full amount paid. The balance will be paid by card or cash on the day of the appointment.
We require 7 days to cancel or reschedule an appointment. You must contact us by phone to do so. If we do not receive notification 7 days prior to your appointment you will forfeit your deposit and a new one will be required going forward.If you cancel an appointment that you’ve already rescheduled in the past, you will forfeit 100% of deposit paid.
In case of a no show, the studio will not have the obligation to return the deposit.
Sales Terms & Conditions
1. RETURNS/RETURN CHANGES POLICY
All Smiley Dogg Tattoo products have a return or exchange guarantee. Customers can return items for refund or exchange up to 15 days after delivery. For any clarification, problem or doubt, please contact us through our email shop@smileydogg.com.
- Smiley Dogg Tattoo guarantees it’s customers the possibility of cancelling their order at any time and at no cost (provided that it is communicated before the order has been shipped).
- Once a Gift Card is purchased, no refunds or exchanges can be made.
- Refunds and exchanges will be provided once the item has been received andinspected by our team.
- Please allow up to 14 business days from the moment you send the declaration bymail for our team to receive and process your request.
- For all returns, the items must be in their original packaging and free from damage.The original labels must be attached.
- For items returned without their original packaging, no refunds or exchanges will bepermitted.
- Smiley Dogg Tattoo is not responsible for items that are lost or damaged in theshipment.
- Any return shipping fee is the responsibility of the customer.
- To start a refund or exchange, contact us via email: shop@smileydogg.com
2. GUARANTEE POLICY
We guarantee the good quality and condition of all the products we sell. Whether they are purchased in the physical store or in the online store. Our products are are only available in our physical store (Smiley Dogg Tattoo, Cork) and on our website: smileydogg.com. We don’t sell on any 3rd party websites.
3. SHIPPING POLICY
- Orders are handled between 1 and 3 business days, unless products are purchasedout of stock or in pre-order. Each order is selected by hand and goes through aquality control inspection.
- Once your order has been processed and shipped, a shipping confirmation emailwith a tracking number will be sent.
- It is important to note that some orders may require additional information regardingthe address and / or confirmation of payment. Check your inbox frequently to makesure that your application has been processed.
- Smiley Dogg Tattoo is not responsible for possible delays in delivery.
- In the event that a package has been lost or it is not possible to confirm the delivery with the tracking, we will process a reshipment of the order. If your package does not arrive or arrives damaged, contact us at: shop@smileydogg.com by providing us with your order number.
4. PICK UP IN STORE POLICY
- Order by 4pm Monday – Friday and collect your order in store the following day. Please note there are no store pick ups on Sundays or Bank Holidays..
- Once you place an order for store pick up, you will receive a confirmation email. Please bring a copy of the email (digitally or printed) when collecting your order.
- Store pick up is only valid at the specific store selected by customer when placing order, during store’s normal operating hours and only for confirmed orders.
- We will hold your order for 14 days, after this time frame, if not collected your order will be cancelled and you will receive 50% of paid purchase.
5. ACCEPTED PAYMENT METHODS
- Cash
- Visa / Mastercard
- Smiley Dogg Gift Cards